BOOKING POLICY
Patient acknowledges that there is presently high demand for COVID-19 novel coronavirus testing. The time between when a Patient is tested and when the Patient’s results become available may be unpredictable but QR Diagnostics shall endeavor to release the results within the period chosen by Patient. QR Diagnostics makes no representations as to a specific time when results may become available.
Additional testing may be required depending on the results of the test, which may be due to the following reasons: an inconclusive result, specimen quality, etc.
Patient acknowledges that upon securing of a Testing schedule or upon confirmation of booking, he/she is holding a spot which could have been availed by others, thus, no refunds of payments made shall be allowed.
A Patient not present during the agreed schedule shall be regarded as a no show, unless prior arrangement has been made. A no show Patient shall be allowed to ask for a rebooking, rescheduling, subject to availability of schedule. A Patient shall only be allowed to rebook once.
Patient shall fulfill payment and send the completely filled out Case Investigation Form (CIF) and proof of payment (with Booking Reference No.) within four (4) hours from receipt of booking reservation, to QR Diagnostics for payment confirmation. Otherwise, booking will be cancelled. Payment advice received before 3PM shall be confirmed within the day and payment advice received after 3PM shall be confirmed the following business day.
